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At 55xxx, the way we collect and use your data is set out here clearly — so you know exactly what we hold, why we hold it, and how to act on it. Access to this platform depends on your local law and eligible regions.
This policy describes how 55xxx collects, processes and retains information linked to your account — including registration details, session activity, and transaction records associated with local payment methods such as bKash, Nagad and Rocket. We collect only what is needed to operate your account, process your transactions and respond to support requests. Information you provide when creating an account — your contact details, preferred payment method and device identifiers — is held securely and used solely for the purposes described here. Session data, including login timestamps and device type, is retained to support account continuity across mobile and desktop access. We do not sell your personal information to third parties. Where we share data with service providers, those providers are bound by confidentiality obligations and may only use data to fulfil the specific service. Retention periods vary by data type: account credentials are held for as long as your account is active, while transaction records linked to bKash, Nagad or Rocket payments are kept for the period required under applicable financial record-keeping obligations. You can request a summary of what we hold at any time through the support routes listed on this page. Availability of this platform and the rights set out in this policy depend on your local law and eligible regions.
Transaction records for bKash payments are retained under applicable financial record-keeping obligations and accessible on request through your account history.
Nagad transfer data linked to your account is held securely and used only for transaction processing, account verification and support queries.
Rocket payment records are retained in line with this policy and are available for your review by contacting support through the published routes on this page.
This policy applies to data collected directly by 55xxx through your account activity, payment transactions and support interactions. It does not extend to third-party services you access via links on this site, nor to the independent data practices of payment providers such as bKash, Nagad or Rocket — each of those providers operates under its own privacy terms. Understanding the boundary of this policy helps you know which questions to direct to us and which to raise with a third party.
Data collected when you register, log in, or update your account details falls within this policy. This includes device identifiers used to support session continuity across mobile and desktop.
Payment records tied to your wallet activity on bKash, Nagad or Rocket are covered here as they pass through your 55xxx account. The payment provider's own data practices are governed separately.
Your browsing and game session activity within the 55xxx platform is recorded for account management and security purposes and falls within the scope of this policy.
Links to external sites, game content delivered by studio partners, and payment gateway interfaces operate under their own terms. This policy does not cover what those third parties collect independently.
You have concrete options when it comes to the data we hold on your account. You can request a copy of the personal information we hold, ask us to correct details that are inaccurate, or raise a question about how a specific record was created. For most account updates — such as changing your contact details or reviewing your transaction history — the relevant fields are available directly inside the signed-in account area. Where a change requires verification on our side, the support routes below are the right path. We aim to acknowledge data requests promptly; the time to resolve them depends on the type of request and any verification steps required. Availability of these rights may depend on your local law and the eligible regions from which you access this platform. We do not charge a fee to handle a data request submitted in good faith.
Log into your account and open the account history section to see transaction records, session logs and the contact details we hold. Payment entries for bKash, Nagad and Rocket appear there by method.
Update your name, contact information or preferred payment method directly in the account settings area. If a field is locked, contact support with the correction and the relevant verification details.
If you want to know why a specific piece of data was collected or how long it will be kept, send your question through the support route below and reference the data type or transaction in question.
For requests that go beyond self-service — deletion requests, access requests for archived records, or disputes about retained data — use the published support contact on this page.
If you have a question about this policy, a data request, or a concern about how your information has been handled, the routes below are where to start. Use the channel that matches your query type — account-level questions are handled fastest through the account support path.
For data requests, correction queries and account-level privacy questions, open a support ticket through the account area after signing in.
For general policy questions, the live chat route on the platform connects you with the support team. Reference your account and the specific data point you are asking about.
For formal data access or deletion requests, use the email contact route published in the platform's contact section. Include your account reference and a description of your request.
The specifics of how we handle your data matter as much as the policy statement itself. Each of the areas below covers a distinct part of how information moves through your account — from the cookies that keep your session active to the retention period on a closed account.
We use cookies to maintain your login session and remember device preferences across visits. You can manage cookie settings through your browser, though disabling functional cookies may affect how the account area loads.
Access to your account data is restricted to authorised personnel and the systems required to process transactions and support requests. Login activity is logged to help identify unauthorised access attempts.
Active account data is held while your account remains open. Following account closure, data is retained only for the period required under applicable law or financial record-keeping obligations tied to bKash, Nagad or Rocket transactions.
If this policy changes in a way that affects how we use your data, we will update this page and note the revision date at the top. Continued use of the platform after a change constitutes acceptance of the updated terms.
These questions cover what account holders most often ask when reading through this policy. If your question is not here, the support routes in the section above are the right next step.
We collect the contact details you provide during registration, your chosen payment method — bKash, Nagad or Rocket — and the device information associated with your login. We do not collect more than is needed to operate your account and process your transactions.
Yes. Log into your account and open the account history or settings area — transaction records, session logs and your contact details are visible there. For archived records or a formal access request, use the email contact route published on this page.
Most contact details and payment preferences can be updated directly in the account settings area. If a field is not editable, contact support through the live chat or email route and provide the correct details along with any verification information requested.
We share data only with service providers who need it to fulfil a specific function — such as processing a bKash or Nagad payment. Those providers are bound by confidentiality obligations. We do not sell your personal information.
Following account closure, we retain data only for as long as required under applicable law or financial record-keeping obligations. Transaction records linked to local payment methods such as Rocket, Nagad and bKash are kept for the legally required period.
The rights set out here are available to account holders in eligible regions. Whether and how they apply to you depends on your local law and the region from which you access the platform. If you are unsure, contact support with your account reference for clarification.